FAQ

What types of refrigerators do you offer?

Amsen provides a curated selection of high-quality refrigerators, including innovative models such as the Samsung Bespoke 4-Door French Door Refrigerator. Our offerings focus on style and functionality, featuring advanced cooling technology and customizable options to suit various kitchen aesthetics.

How do I determine which refrigerator is right for my kitchen?

To select the ideal refrigerator for your kitchen, consider factors such as size, style, and features. Measure the available space in your kitchen, assess your storage needs, and evaluate the specific features that enhance food preservation, such as dual ice makers and auto-fill water dispensers.

What is your return policy for refrigerators?

Amsen has a 30-day return policy. Customers can request a return within 30 days of receiving their order. The item must be in its original condition, unworn or unused, with tags and in its original packaging. A receipt or proof of purchase is also required.

How can I initiate a return or exchange?

To start a return or exchange, please contact us at contact@amsen.shop or call us at +12408240762. If your return is accepted, we will provide a return shipping label and instructions for sending the package back to us.

What should I do if my refrigerator arrives damaged or defective?

Inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately to evaluate the issue. We will work to resolve the problem promptly, ensuring customer satisfaction.

Do you charge a restocking fee for returns?

Amsen does not charge a restocking fee on returns. Customers can return items without incurring additional costs beyond shipping, provided they follow the return process outlined in our policy.

How long does it take to receive a refund after returning a refrigerator?

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method, which may take several days depending on your bank or credit card company.

What shipping options do you provide for refrigerators?

Amsen offers free economy shipping with an estimated delivery time of 3 to 7 business days. Our maximum handling time is 1-3 business days, and we recommend ensuring that your shipping address is accurate to avoid delivery issues.